1. GENERAL
Before using the website (N1 Casino Nigeria) or mobile application (N1 Bet Nigeria), please read the Terms and Conditions carefully. Your use of the website or mobile application confirms your consent to the Terms and Conditions.
The Terms and Conditions including the bonus terms and conditions will be referred to as “the terms” or “the Terms and Conditions”.
In the case of other language versions of the terms available, the English version will always prevail. In case of any questions, please contact our customer support via email address support@n1bet.ng
1A. PARTIES
The website www.casino.n1bet.ng , the mobile application (“Casino”, “Website”, “App”, “Company”, “We”, “Us”, “Our”) is owned and operated by N1 INTERACTIVE AFRICA LTD, a company incorporated under the laws of Nigeria with registration number 1748482 and registered address at No 1 Gombe Close, Area 1, Garki, Abuja,900103, Federal Capital Territory.
N1 INTERACTIVE AFRICA LTD and the website is licensed in Nigeria and regulated by the National Lottery Regulatory Commission under the license: PERMIT NO. 0001044.
Regardless of the games played, all deposits and withdrawals are the sole responsibility of the Company and the Company has full responsibility towards the player for the management of funds on the user account.
CHANGES TO TERMS AND CONDITIONS
The Company may update the Terms and Conditions, notifying players in advance. However, players agree to regularly check the Terms and Conditions page of the website for possible changes.
In case of changes in Terms and Conditions, players must re-confirm their acceptance before the changes come into effect and only after that be able to place bets on the Website.
2. WHO CAN PLAY
By accessing and opening an account and using this website, you confirm and warrant that online gambling is legal and permitted in the jurisdiction where you are located and you will not use the website while resident or temporarily located in any jurisdiction that prohibits the use of the website. The availability of the services shall not be interpreted as an offer or invitation on our part to use the services in a country where such use is illegal. The Company will not assume any liability whatsoever in this regard and will not reimburse any player deposits, winnings or any losses as a consequence of the violation of any legal provision that may be applicable to the player. It is the player’s sole
responsibility to comply at all times with his/her own local, national or state laws that relate to online gambling.
The Casino accepts strictly adult players (the minimum age is 18) and players who have reached the age specified by the jurisdiction of the player's place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling. The Casino cannot guarantee successful processing of withdrawals or refunds if a player breaches this Restricted Countries
policy.
The Company reserves the right to ask for proof of age from the player and limit access to the website or suspend the Player Account for those players who fail to meet this requirement.
It is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the games. Depositing real funds and playing for real money is subject to the laws of your country, and it is your sole responsibility to abide by your native regulations.
Any bonuses are not available to players from Sweden, including participation in any kind of promotional programs, receiving VIP rewards, as well as exchange of comp points.
3. AVAILABILITY OF GAMES
Please bear in mind some games may be unavailable in certain jurisdictions, as required by policies of game providers which may change from time to time. Using a VPN to bypass the provider's block is strictly prohibited and may lead to confiscation of winnings.
4. AVAILABILITY OF NETENT GAMES
Absolute Restriction
NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses.Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.
Blacklisted Territories
All NetEnt Casino Games may not be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, the United Kingdom, the United States of America, Yemen, and Zimbabwe.
Blacklisted Branded Games Territories
The following NetEnt Branded Games have some further restrictions in addition to the Blacklisted Territories set out above:
In addition to the jurisdictions set out in paragraph 2, the Planet of the Apes Video Slot must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, and Ukraine.
In addition to the jurisdictions set out in paragraph 2, Vikings Video Slot must not be offered in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
In addition to the jurisdictions set out in paragraph 2, Narcos Video Slot must not be offered in the following territories: Indonesia, and South Korea.
In addition to the jurisdictions set out in paragraph 2, Street Fighter Video Slot must not be offered in the following territories: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
In addition to the jurisdictions set out in paragraph 2, Fashion TV Video Slot must not be offered in the following territories: Cuba, Jordan, Turkey, and Saudi Arabia.
Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man) may only be played in the following territories:
Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey and Ukraine.
5. ACCEPTED CURRENCIES
The website allows playing for the following currencies: NGN.
6. FEES AND TAXES
You are fully responsible for paying all fees and taxes applied to your winnings according to the laws of the jurisdiction of your residence.
7. GAME RULES
By accepting these Terms and Conditions you confirm that you know and understand the rules of the games offered on the Website. It is at your discretion to familiarise yourself with the theoretical payout percentage of each game.
8. DISCLAIMER OF LIABILITIES
By accepting these Terms and Conditions you confirm your awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from your use of the Website.
The Casino is not liable for any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or prevent any players from uninterrupted play
In an unlikely case where a wager is confirmed or a payment is performed by us in error, the
The company reserves the right to cancel all the wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.
If we mistakenly credit your Player Account with winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error or otherwise, the amount will remain our property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you before we become aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us.
In the event of an incorrect crediting, you are obliged to notify us immediately by email. The Casino, its directors, employees, partners, and service providers:
do not warrant that the software or the Website is/are fit for their purpose;do not warrant that the software and Website are free from errors;do not warrant that the Website and/or games will be accessible without interruptions;shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising from your use of the Website or your participation in the games.You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise from your use of the Website or participation in the Games.
You acknowledge that the Casino shall be the final decision-maker on whether you have violated the Casino’s Terms and Conditions in a manner that results in your suspension or permanent barring from participation in the Website.
9. USE OF PLAYER ACCOUNT
Each player can create only one (1) personal user account. Creating multiple accounts by a player (“Duplicate Accounts”) can lead to the termination of the accounts and the suspension of all payouts. Any returns, winnings or bonuses which the player has gained or accrued during such time as a Duplicate Account was active may be reclaimed by us, and players undertake to return to us on
demand any such funds which have been withdrawn from the Duplicate Account. The player must register personally by following the on-screen instructions.
The player shall not provide access to his or her account or allow use of the Website to any third party including but not limited to minors.
The website can only be used for personal purposes and shall not be used for any type of commercial profit.
Any offensive or obscene language, as well as any commercial or promotional information, are not allowed in the "Nickname" field in the player's profile. If any violations are detected, support service members or other Company staff may replace the contents of the "Nickname" field with something neutral. In case of a repeated violation, the player's account may be blocked and all funds confiscated.
You must maintain your account and keep your details up-to-date.
Right to withdraw consent. In cases where we rely on your consent for the processing of personal data, you have a right to withdraw your consent at any time. We may also keep anonymized derivatives of your data to improve our content and marketing communications where no automated decision-making is involved.
We reserve the right to make a phone call to the number provided in your user account, which at our discretion can be a necessary part of the KYC procedure. Until the account is fully verified, no cashouts will be processed.
In case the provided phone number is incorrect, missing or false or the player will not answer the phone call, we reserve the right to confiscate your winnings and/or disable your user account. We will make reasonable efforts to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) in two (2) weeks, the funds will be retained by the Company, since you have failed to pass the KYC procedure.
If we mistakenly credit your user account with winnings that do not belong to you, whether due to a a technical error in the pay tables, human error or otherwise, the amount will remain our property and will be deducted from your Player Account.
If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.
In the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that appears on the game server will prevail. You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
The Casino reserves the right to terminate games or events in exceptional circumstances further described below. Should a game miscarry or malfunction after starting due to a technical error, we shall: a) cancel the game; b) refund the amount wagered; if the account holder has an accrued credit at the time the game miscarries, credit the monetary value of the credit to the account holder’s user account or, if the said account no longer exists, by paying it to the account holder in an approved manner; c) inform the regulator of the circumstances of the incident if necessary; d) refrain from further providing the games or services if such games or services are likely to be affected by the same failure.
We reserve the right to refuse the whole or part of any transaction requested by you at any time at our sole discretion. No transaction is accepted by us until you receive a confirmation that it has been accepted. If you do not receive a confirmation that your transaction has been accepted, you should contact Customer Support.
You shall compensate us in full for any claims, liabilities, costs, expenses (including legal fees) and any other charges that may arise as a result of your breach of the Terms.
You can close your account at any time by contacting the casino team on live chat or by e-mail.
10. ANTI-FRAUD POLICY
Your account will not bear any interest and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time.
The company has a strict anti-fraud policy. If the player is suspected of fraudulent actions, including, but not limited to:
participating in any type of collusion with other playersdevelopment of strategies aimed at gaining unfair winningsfraudulent actions against other online casinos or payment providerschargeback transactions with a credit card or denial of some payments madecreating two or more accountsproviding forged documentsother types of cheatingor becomes bankrupt in the country of their residence, the Company reserves the right to terminate such Player Account and suspend all payouts to the player. This decision is at the sole discretion of the company and the player will not be notified or informed about the reasons for such actions. The The company also reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the player.
You may not use funds that originate from any illegal activity or source or that are tainted or associated with any illegality or ill-gotten means. In accordance with our anti-fraud policies, we reserve the right to pay any requested withdrawal partly or in total via the same method of payment through which one or more deposits were made. We further reserve the right to pay any requested withdrawal directly to your bank account.
The Casino has zero tolerance for advantage play. Any player who will try to gain an advantage of casino welcome offers or other promotions agrees that the Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:
use of stolen cards;chargebacks;creating more than one account to get an advantage from casino promotions;providing incorrect registration data;any other actions which may damage the Casino.The Casino reserves the right to close your Player Account and to refund you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.
To verify a player`s account casino management requires documents (ID, payment systems,
utility bills еtc) in Latin or Cyrillic alphabet. In case the player doesn’t have an opportunity to provide documents in the above-mentioned alphabets, the Casino reserves the right to demand video verification where the player shows his/her documents.
The Casino reserves the right to retain payments if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or, change any games or events being offered on the Website.
Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the Casino any error or incompleteness immediately. Should you fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.
Please note that if you requested a withdrawal, but the sum of bets made since the last deposit is less than three (3) times the size of that deposit, the Casino reserves the right to charge you the costs of transaction processing for deposit and withdrawals. This decision is at the sole discretion of the Casino.
The Company complies with Nigerian laws, regulations and guidelines for the prevention of money laundering and the funding of terrorism. Suspicious transactions can be investigated by the Company. The Company reserves the right to send a suspicious transaction report to the competent authorities without notice or further reference to you. Besides, in case of any suspicious transactions, the company may block or close the account and withhold all funds as may be required by law and/or by the competent authority.
The casino is not a financial institution and thus should not be treated as such.
11. DEPOSITING
The Company does not accept third-party payments. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The company is not responsible for the lost funds deposited from third-party accounts.
Please note that the minimal amount of deposit is 1,000 NGN. The maximum amount is 5,000,000 NGN.
The Website offers a variety of payment methods. They include VISA and MasterCard credit and debit cards (3D Secure is obligatory), as well as various web wallets. Procedures, terms and conditions, availability, and duration for deposits as well as fees for each method may vary depending on time as well as the country and payment method in question. Current advice is available when logged in on the Website under the heading "Deposits". Please contact support@n1bet.ng to inquire about the payment methods which are most favorable for your country of residence.
12. WITHDRAWAL AND REFUND POLICY
The minimal amount for withdrawal is 1,500 NGN. The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.
The daily withdrawal limit is 10,000,000 NGN. Your withdrawals will be processed as soon as possible, however, please keep in mind that some web wallets take up to three (3) days to process the withdrawal request.
The Website supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. Additional requirements are that the respective credit card is not a corporate credit card and the card is issued in a supported country.
For Visa, the following countries are not supported: USA, Australia, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Singapore.
For Mastercard, only the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and the United Kingdom.
Please note that even for supported countries the Casino is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their discretion.
The internal operating currency of the Website is NGN. Due to this fact, in case you transact in other currencies, the amount deducted from your credit card may be significantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Casino's payment processing system.
If you have deposited via credit or debit card or other payment method and the amount of withdrawal is equal or smaller than the one deposited, we reserve the right to pay the withdrawal amount back to the credit or debit card or another payment method used. If the amount exceeds the one deposited, the amount in excess will be paid via one of the alternative payment methods.
The Company reserves the right to check a player’s identity before processing payouts and to hold withdrawals for the time needed to check the player’s identity. The player will be informed thereof by email. In some cases, the Website can request a selfie with ID, a selfie with ID and a special sign, or a phone call. Failure to pass this verification will lead to account closure and confiscation of winnings.
A refund request may be declined by the Casino if the player provides false or intentionally modified personal data to bypass the system.
All costs that may occur upon refund procedure are on the player.
All deposits without bonuses (or if a bonus was cancelled) should be played at least x1 time before withdrawal.
The player will not be able to play unless they accept the updated terms and conditions, but can withdraw the actual balance.
13. DORMANT ACCOUNTS
An inactive (dormant) account is a Player Account that a player has not logged into or logged out of for twelve (12) consecutive months. If your Player Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of 1 350 NGN as long as the balance of your account remains positive.
You authorise the Casino to debit this fee from your Player Account at the beginning of the month following the day on which your account is deemed inactive, and at the beginning of every subsequent month that your account remains inactive. The Casino will stop deducting the fee if the account balance is zero or if the account is re-activated.
14. COMPLAINTS
You are free to contact our customer service team according to the instructions found on the Website to give us any complaints regarding our services.
Complaints are handled in the support department and escalated in the organisation of the Casino in
the case that support personnel do not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level.
If the dispute is not resolved on the casino management level, you may contact the National Lottery RegulatoryCommission Plot 640, Cadastral Zone B4, Off Shehu Musa Yar’Adua Way Jabi District, Abuja or email info@nlrc-gov.ng.
In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.
15. ADDITIONAL TERMS
The management of the Website reserves the right to withhold or seize any bonuses or winnings gained as a result of fraudulent or otherwise unfair practices.
It's forbidden to abuse the bonus offers available here. If any such cases come to light, the casino reserves the right to seize any winnings gained as a result of abusing the bonus offers and disable the option of using any bonuses for that account in future.
Delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game is prohibited. Players doing so agree to have their bonus and associated winnings declared void.
Players from the following countries can not use any deposit freespin bonuses: Afghanistan, Albania, Algeria, Angola, Anguilla, Australia, Bahrain, Bangladesh, Belgium, Benin, Bosnia and Herzegovina, Botswana, Bulgaria, Burundi, Cambodia, Cameroon, Cape Verde, Chad, Comoros, Côte d'Ivoire, Crimea, Croatia, Ecuador, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia, France, Gambia, Georgia, Ghana, Greece, Guinea, Guinea-Bissau, Guyana, Hungary, India, Indonesia, Iran, Iraq, Israel, Italy, Kazakhstan, Kenya, Korea, Kuwait, Laos, Lesotho, Liberia, Macedonia, Madagascar, Malawi, Malaysia, Mali, Mauritania, Mauritius, Mauritius, Mexico, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nepal, Nicaragua, Niger, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Philippines, Poland, Portugal, Romania, Rwanda, Sao Tome and Principe, Senegal, Serbia, Seychelles, Sierra Leone, Slovakia, Slovenia, South Korea, South, Sudan,
Spain, Sudan, Swaziland, Sweden, Syria, Taiwan, Tanzania, Thailand, Togo, Tunisia, Turkey, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States of America, Vietnam, Yemen, Zambia, and Zimbabwe.
The use of bonus funds purely to progress through the bonus stages is prohibited. For example when bonus or cash funds are used purely to progress through the bonus stages (e.g. collecting 9 out of 10 coins to reach that bonus feature) and then final stages (e.g. playing to collect the final coin to reach 10 out of 10 coins to reach the bonus feature) completed with cash bets when bonus funds have beenforfeited, lost or wagering met and converted to cash. All the winnings gained during that play may be considered void.
